Conflict Resolution

Conflict Resolution

Course overview

This course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.

Classroom based training delivered at your venue.

Course content

  • What is conflict?
  • Common causes of conflict and triggers to aggressive behaviour
  • Acknowledging emotions
  • Stages of conflict escalation and patterns of behaviour
  • Recognising and overcoming communication barriers
  • Effective communication including body language and empathic listening
  • Communication/verbal de-escalation models
  • Danger and warning signs
  • Staying calm and managing our own responses
  • Procedural and environmental factors affecting conflict situations
  • How our safety can be compromised
  • Understanding our natural response to conflict
  • ‘Reasonable force’ as described in law and its limitations and requirements
  • Post crisis approach

Duration 3 hours

Max number of learners N/A

Cost – Please contact us to request a quote

 

 

 

 

 

 

 

We can provide training all over the North West including but not limited to the following locations;

 

Lancaster, Manchester, Liverpool, Warrington, Blackpool, Chester, Stockport, Sale, Bolton, Preston, Rochdale, Blackburn, Wigan, St. Helens, Wythenshawe, Salford, Oldham, Southport, Birkenhead, Bury, Bootle, Carlisle, Northwich, Burnley, Barrow-in-Furness, Crewe, Runcorn, Widnes, Wallasey, Ellesmere Port, Altrincham, Macclesfield, Crosby, Leigh, Accrington, Lancaster, Ashton-under-Lyne, Middleton, Lytham St Annes, Urmston, Kirkby, Skelmersdale, Eccles, Stretford, Denton, Leyland, Chadderton, Morecambe, Chorley, Hyde, Huyton, Thornton-Cleveleys, Prestwich, Saddleworth, Winsford, Farnworth, Radcliffe, Nelson, Kendal, Heywood, Reddish, Darwen, Hindley, Cheadle Hulme, Fleetwood, Congleton, Swinton, Workington, South Turton, Westhoughton, Wilmslow, Ormskirk, Golborne, Whitehaven, Stalybridge, Marple, Whitefield, Droylsden, Penwortham, Formby, Litherland, Newton-le-Willows, Aherton, Rawtenstall, Royton, Walkden, Shaw and Crompton, Failsworth, Maghull, Halewood, Horwich, Irlam, Dukinfield, Colne, Poulton-le-Fylde, Sandbach, Ramsbottom, Moreton, Bramhall, Nantwich, Haslingden, Upton, Hazel Grove, Clitheroe.

 

     

     Please see our other course pages to view details of the following courses or contact us on 07376        634655/ silvanaholt@compliancetrainingltd.co.uk.

Care certificate Training, Mandatory Health Day, Epilepsy Awareness, Autism Awareness, Dementia Awareness, Managing Behaviour, Mental Capacity & DoLS, Infection Control, Disability Awareness, Working at Heights, Health and Safety Awareness, Evac Chair Training, Health and Safety L2, Risk Assessments, Asbestos Awareness, Emergency First Aid, First Aid at Work, First Aid at Work Requalification, Basic Life Support including Defib, Food Safety Awareness, Food Safety L2, Food Safety L3, Safeguarding Children and Young People L2, Safeguarding Children and Young People L3, Safeguarding Adults L2, Conflict Resolution, Personal Safety & Lone Working, Fire Safety, Manual Handling, People Moving and Handling.